Shipping and Returns

SHIPPING

We ship worldwide. Shipping and delivery times may vary according to the country, but we offer two main options:

UNITED STATES, CANADA, UNITED KINGDOM, EUROPE:
  • Free Standard shipping (5 business days)
  • Fast Express shipping (1 business day)
    • Large safe: $50 USD
    • Medium safe: $30 USD
    • Small safe: $25 USD
REST OF THE WORLD:
  • Standard shipping (7-8 business days)
    • Large safe: $30 USD
    • Medium safe: $20 USD
    • Small safe: $10 USD
  • Fast Express shipping (3-4 business days)
    • Large safe: $60 USD
    • Medium safe: $40 USD
    • Small safe: $20 USD

   *Tracking number is provided via email once the product has shipped.

 

DUTIES AND TAXES

  • Countries in the EU, and the US have no extra shipping or import fees. Other countries may have import duties.

  • The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States and the EU may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Geniehand.com has no control over these charges, nor can Geniehand.com predict what they may be.

    Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

    Note: Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.

    Countries / regions that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.

 
RETURNS AND EXCHANGES

  • 100% Money-Back guarantee within 30 days of purchase. (Stripe and Paypal commission fees are not refundable).

    In case of a return, shipping costs to return the safe are not included.

  • 2 years warranty, with free replacement for any malfunction.

    If the safe is damaged upon delivery, we will pay the costs associated with exchanging or repairing your safe.

Contact us at info@geniehand.com for any details regarding shipping and returns.